Job Description
Job Overview
Dozee Technical Support Team provides round the clock remote support to clients across the globe.
We are seeking a highly motivated and hands-on Technical Support Lead with a strong
background in software and hardware troubleshooting and remote support. This role requires a
balance of individual technical contribution and team leadership. The ideal candidate will be
responsible for managing day-to-day team operations, ensuring timely resolution of technical
issues, and collaborating cross-functionally with field teams, engineering, and product teams to
drive long-term solutions.
Key Responsibilities
Dozee Technical Support Team provides round the clock remote support to clients across the globe.
We are seeking a highly motivated and hands-on Technical Support Lead with a strong
background in software and hardware troubleshooting and remote support. This role requires a
balance of individual technical contribution and team leadership. The ideal candidate will be
responsible for managing day-to-day team operations, ensuring timely resolution of technical
issues, and collaborating cross-functionally with field teams, engineering, and product teams to
drive long-term solutions.
Key Responsibilities
- Team Leadership & Operations Management
- Lead and manage the day-to-day operations of the technical support team, ensuring adherence to Service Level Agreements (SLAs), Turnaround Times (TAT), and Key Activity and Result Areas (KARAs).
- Develo...
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