Job Description

Permanent

Monday to Friday, 8:30 AM to 6 PM

Salary: $3,500 – $4,000 + AWS + VB

Responsibilities
  • Oversee the team in their daily routine IT/Security related works.
  • Support team in diagnostic of hardware/software related issues such as servers, network switches, firewalls.
  • Attend to customer calls if required based on support contracts for hardware & OS issues for servers, workstations and others.
  • Project implementation including installation and configuration of hardware and software.
  • Perform upgrades or apply bug fixes of pre-installed SAN storage & data protection products.
  • Client management and technical support such as problem identification & resolution.
  • Provide onsite hardware support (break‑fix) to customers’ servers.
  • Monitor ticket queues for cases logged by server/application owners relating to servers.
  • Coordinate and arrange downtime (including clearance to ...

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