Team Lead, Service Delivery

Relevant work experience within the Travel Industry, including hands‑on experience using Global Distribution Systems (GDS) tools and platforms in travel operations

Coach associates to ensure the achievement of company and client goals while addressing employee‑related issues and coordinating training on new or revised information relating to services, products, or processes of projects

Manage multiple, complex, ongoing tasks and projects while monitoring the absence and attendance of your team, processing payroll, and other administrative tasks.

Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed

Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes

Impact the fina...