Team Lead - SE

Responsibilities

• Oversee countries migrated into MNL ISSC Customs team.
• Strategize to drive process optimization, accountability, and ownership.
• Monitor team and individual performance ensuring compliance with defined SLA.
• Provide guidance on process design and optimization.
• Propose process changes to drive efficiency and improve execution.
• Act as ambassador of BSS MNL ISSC.
• Prepare and present performance reports to internal and external stakeholders.
• Ensure quality and compliance under NDA, following predetermined processes and SOPs.
• Work closely with associates to increase productivity and foster positive stakeholder relationships.
• Maintain Health & Safety standards for the working environment and staff teams.
• Plan and organize resource requirements.
• Escalate irregularities to Business Support Services Manager for Customs.
• Conduct weekly coach...