Team Lead, Revenue Operations

Key Responsibilities:

Deal Structuring & Quote Support

• Support HC CA Sales teams by reviewing and guiding the preparation of accurate, compliant quotes in Salesforce CPQ
• Review complex or high-impact HC CA deal requests to ensure pricing accuracy, discount alignment, SKU compatibility, and correct approval routing
• Act as the first escalation point for HC CA deal exceptions, tight timelines, and policy-related questions during EST hours

Queue & Case Management (Core KRA)

• Own and actively manage erroneous contract queues for HC CA, ensuring timely assignment to the team and driving resolution within defined SLAs
• Monitor and manage approval queues across Salesforce CPQ, Ironclad, and other deal-related systems, ensuring approvals move efficiently and blockers are addressed proactively
• Oversee support intake via Slack, JSM, and email, ensuring tickets ar...