Team Lead (Regina)

Position Overview

Full‑time, permanent position at our Regina store located at 2550 Quance Street.

Core Responsibilities

• Answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them.
• Perform overrides at check‑in, complete daily cash‑out sheets accurately, create and receive invoices, and take payments.
• Resolve customer complaints and, when necessary, escalated to the Store Leader.
• Communicate with team and customers about the status of the facility, including each room to ensure the best customer experience.
• Be aware of all Activate programs and ensure that they are applied in compliance with company standards.
• Train new employees, lead with knowledge, maintaining a key focus on customer success.
• Coach and foster relationships with incoming potential customers, existing employees, and management.
• Oversee staff...