Job Description


Job Req Number:
Time Type: Full Time

Job Overview: 

The team lead must be well verse in the process, versatile, motivated, a strong communicator, and a collaborator. This individual ensures that the customer's agreed service levels are being achieved. Constantly looks for ways to improve the process and establishes a good relationship with the customer stakeholders.

Specific Tasks and Responsibilities: 

  • Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
  • Documenting and monitoring internal controls in support of auditing team
  • Contributing to continuous improvement initiatives to optimize service quality.
  • Accountable for people management (selection, training, appraisal, retention, and development)
  • Ensure compliance with all group, business unit and local standards, policies, and procedures.
  • Identifies and implements value adding i...

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