Team Lead – Patient Intake and Access Services

Overview

The Team Lead, Patient Intake & Access Services is a frontline supervisory and operational leader responsible for overseeing patient access and intake functions within an assigned clinic. The role has direct supervision of a limited number of FTEs including but not limited to Patient Access Representatives, Patient Service Representatives (PSRs), Biologics/Authorization Coordinators, and/or billing staff and dedicates approximately 20% of time to administrative leadership responsibilities.

The Team Lead, Patient Intake & Access Services ensures that all patient-facing intake and access functions operate efficiently, accurately, and in compliance with organizational standards, payer requirements, and applicable regulations. This role is the operational lead for scheduling, insurance verification, authorizations, point-of-service collections, and recall/no-show management.