Job Description

Job Req Number:

Time Type: Full Time

Key Tasks & Deliverables

Operational and Team Management

  • Oversee assigned countries migrated into GBS MNL Customs team.
  • Strategize to drive process optimization, accountability, and ownership
  • Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
  • Provide guidance on process design and optimization
  • Propose process changes where needed to drive efficiency and improve execution
  • Act as an ambassador of GBS MNL.
  • Prepare and present performance report to internal and external stakeholders
  • Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  • Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
  • Maintain all areas of Health and Safety re...

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