Job Description
We are seeking an experienced and results-driven Team Lead – Call Center Sales to manage, coach, and motivate a team of sales agents. The ideal candidate will be responsible for driving team performance, achieving sales targets, monitoring KPIs, and ensuring high-quality customer interactions. Key Responsibilities:
Lead and manage a team of call center sales agents.
Monitor daily sales performance and productivity metrics.
Coach, mentor, and develop team members to improve performance.
Conduct regular feedback sessions and performance reviews.
Ensure achievement of sales targets and KPIs.
Handle escalated customer concerns and support agents in closing sales.
Prepare daily, weekly, and monthly performance reports.
Coordinate with management to implement sales strategies and process improvements.
Maintain compliance with company policies and quality standards. Requirements:
Bachelor's degree preferred.
2–4 years of experience in a call center sales envir...
Lead and manage a team of call center sales agents.
Monitor daily sales performance and productivity metrics.
Coach, mentor, and develop team members to improve performance.
Conduct regular feedback sessions and performance reviews.
Ensure achievement of sales targets and KPIs.
Handle escalated customer concerns and support agents in closing sales.
Prepare daily, weekly, and monthly performance reports.
Coordinate with management to implement sales strategies and process improvements.
Maintain compliance with company policies and quality standards. Requirements:
Bachelor's degree preferred.
2–4 years of experience in a call center sales envir...
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