Job Description

Job Title: Team Leader (Customer Service)


Department: Customer Service Operations

Location: Ghansoli (Navi Mumbai)

Shift - Rotational Shifts (including night shifts)

5 days working with 2 rotational week offs

CTC- Up to 7LPA


We are looking for candidates who are on paper Team Leader.


Key Responsibilities


Team Leadership & People Management-

  • Supervise and manage a team of inbound and outbound healthcare customer service agents.
  • Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
  • Conduct regular coaching sessions, performance reviews, and training.
  • Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Op...

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