Team Lead

Designation; - Team Leader

Location: - Ghansoli

Shift: 5 days rotational shifts

Salary upto 7 lpa

Key Responsibilities

Team Leadership & People Management-

• Supervise and manage a team of inbound and outbound healthcare customer service agents.
• Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
• Conduct regular coaching sessions, performance reviews, and training.
• Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Operations

• Oversee inbound calls related to:
• Patient inquiries
• Benefits, eligibility, claims, and billing questions
• Manage outbound calls to:
• Patients for follow-ups, reminders, and resolutions
• Insurance companies or healthcare stakeholders as required
• Handle escalated calls professionally and ensu...