Job Description

We're Hiring | Team Lead - International


Location: Ghansoli

Shifts: Rotational Shifts

Working Days: 5 days working | 2 rotational week-offs

CTC: Up to 7.00 LPA


Immediate Joiners preferred!


Roles and Responsibilities:


  • Manage daily operations of the team , ensuring efficient handling of customer queries and issues.
  • Knowledge and understanding of NPS & BQM
  • Oversee shrinkage management to minimize losses and optimize productivity.
  • Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
  • Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer S...

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