Job Description
Urgent Openings for Team Lead (Tech Support) - Airoli - Navi Mumbai
Designation - Team Lead
Shift timings - 24/7 US shifts
5 days working & 2 rotational week offs
Support channels - Voice (Inbound)+Chat
Tech Support - Trouble Shooting (Computing Services)
Role & Responsibilities
Monitor agent performance against call or ticket metrics.
Handle customer escalations to protect service quality.
Provide quick coaching on call handling or process adherence.
Allocate tasks and manage shift rosters
Conduct performance huddles and one-on-one meetings.
Analyze weekly reports for quality and productivity trends.
Deliver skill-building sessions to improve efficiency.
Communicate updates from management or clients
Skills
Excellent Communication skills
Trouble shooting
Shrinkage
Attrition
AHT, SLA
Interested candidates can share CV to
Designation - Team Lead
Shift timings - 24/7 US shifts
5 days working & 2 rotational week offs
Support channels - Voice (Inbound)+Chat
Tech Support - Trouble Shooting (Computing Services)
Role & Responsibilities
Monitor agent performance against call or ticket metrics.
Handle customer escalations to protect service quality.
Provide quick coaching on call handling or process adherence.
Allocate tasks and manage shift rosters
Conduct performance huddles and one-on-one meetings.
Analyze weekly reports for quality and productivity trends.
Deliver skill-building sessions to improve efficiency.
Communicate updates from management or clients
Skills
Excellent Communication skills
Trouble shooting
Shrinkage
Attrition
AHT, SLA
Interested candidates can share CV to
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