Job Description
We are actively hiring for International Process (Operations - Team Leader) 🚀
Job description
👩 💼 Designation- Team Lead
🌎 Location- Mumbai (Goregaon)
⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
Salary: 7.8 lpa to 8.5 lpa
🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking, Retail Banking, Card, Dispute Management and Payment Ops, Anti Money laundry, Money Laundry
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational effi...
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