Team Lead

In Health Prime we are looking for an experienced Team Lead to organize and oversee our team, someone who can coach and motivate our team members. You will be responsible for inspiring and leading our team members by example. We expect you to be detail oriented and have experience in supervising others and motivating them to achieve business goals by ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.

DUTIES AND RESPONSIBILITIES:

• Ensure agents understand and comply with all metrics, performance standards, and policies.
• Identify operational issues and suggesting possible improvements.
• Monitor and evaluate agent's performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Prepare reports and analyzing data to assist man...