Team Lead

This is a remote position.

Responsibilities

• Perform all core contingency tasks handled by Contingency or HELOC L1 specialists, including document review, verification, and filing.

• Review security and loan-related documents for completeness, accuracy, and compliance with requirements.

• Verify client-provided documents during the account creation process.

• Assist in the preparation and filing of account closing documents.

• File security documents with appropriate governmental entities.

• Support other departments with document requests and record-keeping.

• Supervise and manage Contingency L1 team members to ensure productivity and quality standards are met.

• Provide guidance, coaching, and daily support to L1s on complex or unclear cases.

• Act as the primary escalation point for issues, exceptions, and process-related concerns.