Job Description

Customer Service Advisor Team Lead

Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini.


In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met.

What you'll do

  • Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
  • Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
  • Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
  • Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
  • Day to day staff mana...

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