Job Description

The Team Lead will play a critical role in service delivery, with responsibility for building and developing a team of Customer Operations Specialist (COSs) to achieve the above outcome, with a very strong focus on individual coaching. 

The Team Lead will be an integral contributor to the team, working within and promoting the Company Values.

Key Responsibilities

·Oversee the banking operations to ensure compliance with regulatory requirements, policies, and procedures.

·Implement process improvements to enhance efficiency and reduce operational risk events.

·Collaborate with various departments, including compliance, risk management, and IT, to ensure seamless delivery of banking services.

·Identify potential risks in banking operations and develop mitigation strategies to ensure compliance and protect the bank's interests.

  • To directly coach and manage a team of COSs in line with company and client requirements.
  • To ensure ad...

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