Team Lead

Company Description

XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring efficient and consistent customer engagement. XtendOps specializes in various services, including Digital CX, Back Office Support, Sales Outsourcing, Compliance, and Trust & Safety, covering the full customer journey. By leveraging AI, XtendOps is able to reinvest in its employees, fostering professional growth and a strong workplace culture, which leads to exceptional service delivery and high client satisfaction. Headquartered in Cebu, XtendOps is dedicated to helping businesses enhance customer experiences seamlessly.

Role Description

This is a full-time, on-site Team Lead (BPO) role based in Cebu. The Team Lead will be responsible for overseeing a team of agents, ensuring per...