Team Lead

About the Role: As a Supervisor in a fast-paced BPO environment, you will be responsible for leading, motivating, and managing a team of associates to deliver exceptional customer support and meet business objectives. You will ensure service excellence through performance management, quality monitoring, process improvements, and stakeholder collaboration.

Key Responsibilities

• Supervise day-to-day operations of the team, ensuring adherence to SLAs, KPIs, and quality standards.
• Monitor performance metrics and provide regular feedback, coaching, and mentoring to team members.
• Conduct quality audits and ensure compliance with company policies, procedures, and client requirements.
• Handle escalations effectively, providing timely resolution while maintaining customer satisfaction.
• Prepare performance reports, track progress, and share updates with management and stakeholders.
• Drive continuous ...