Team Lead, Frontline Services NPD-CoE

Team Lead, Frontline Services – Responsibilities

We are looking for a Team Lead, Frontline Services, for the Product Development Center of Expertise (NPD CoE). The role focuses on growing and promoting the support team as a strategic partner to development teams, ensuring the quality of support and enhancing the internal customer experience.

• Processing product development support requests
• Providing direct support for engineering processes and tools
• Consultant management services
• Management of external design service engagements

You'll Have The Opportunity To

• Coordinate and oversee the team’s daily activities to ensure deadlines, service level agreements (SLAs), and quality standards are met.
• Coach, engage, and develop team members by fostering knowledge sharing and continuous skills development.
• Analyze issues raised by customer...