Job Description
Join as the Team Lead for Help Desk operations, ensuring the efficiency of core business systems. You'll be pivotal in troubleshooting and support for store and office users.
This position is essential for maintaining smooth operations and will be your responsibility when the Help Desk Manager is unavailable. You will leverage your 2-4 years of customer support experience along with strong problem-solving skills. Your role includes managing service tickets, testing application updates, and leading Help Desk projects to improve our overall service mechanism.
Key Responsibilities:
• Troubleshoot hardware and software for end-users
• Track requests and ensure timely resolution of support tickets
• Test new releases of POS software for reliability
• Communicate testing results to the merchandising team
• Ensure full Help Desk coverage during absences
Requirements:
• High School diploma required; college diploma in technology preferred
• 2-4 years of customer s...
This position is essential for maintaining smooth operations and will be your responsibility when the Help Desk Manager is unavailable. You will leverage your 2-4 years of customer support experience along with strong problem-solving skills. Your role includes managing service tickets, testing application updates, and leading Help Desk projects to improve our overall service mechanism.
Key Responsibilities:
• Troubleshoot hardware and software for end-users
• Track requests and ensure timely resolution of support tickets
• Test new releases of POS software for reliability
• Communicate testing results to the merchandising team
• Ensure full Help Desk coverage during absences
Requirements:
• High School diploma required; college diploma in technology preferred
• 2-4 years of customer s...
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