Job Description
Build impactful client experiences as the Team Lead for Client Success Programs at 360insights. Leverage your expertise to manage a team of Program Managers and optimize delivery.
In this leadership role, you will provide strategic direction and support for a team focused on client satisfaction. With a strong foundation in account management or client operations, you will enhance service quality and operational effectiveness. Your ability to analyze data will aid in driving decisions and efficiency improvements.
Key Responsibilities:
• Develop Program Managers through coaching and training
• Ensure SLAs are consistently met for client accounts
• Serve as escalation point for client issues
• Drive operational enhancements based on performance metrics
• Partner with internal teams for knowledge sharing
Requirements:
• Experience leading program management or client operations
• Ability to resolve client esca...
In this leadership role, you will provide strategic direction and support for a team focused on client satisfaction. With a strong foundation in account management or client operations, you will enhance service quality and operational effectiveness. Your ability to analyze data will aid in driving decisions and efficiency improvements.
Key Responsibilities:
• Develop Program Managers through coaching and training
• Ensure SLAs are consistently met for client accounts
• Serve as escalation point for client issues
• Drive operational enhancements based on performance metrics
• Partner with internal teams for knowledge sharing
Requirements:
• Experience leading program management or client operations
• Ability to resolve client esca...
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