Team Lead (Dutch, Relocation To Malta) - Badajoz

Customer Support Team Leader (Night Shift, Dutch)

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Hybrid in Malta (Relocation package provided)

Salary: €35-40k (DOE) + Night shift allowance + Bonus

Great benefits with an opportunity to work with a mature and well-known brand

An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals.

This is a hands‑on leadership role focused on team performance, service delivery, and ensuring a consistently high‑quality customer experience across multiple support channels.

Responsibilities

• Lead, coach, and develop a team of Customer Experience Agents.
• Monitor service levels, response times, and customer satisfaction metrics.
• Manage workload distribution across custo...