Job Description


I. Job Summary

A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals. 

II. Essential Duties and Responsibilities
 

  • Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment
  • Timely reporting of data, MIS and related metrics
  • Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
  • Returns or resolves quality control issues in problem queues.
  • Meets or exceeds individual productivity requirements.
  • Follows standard procedures and introduces all new procedures into daily routine
  • Mentor the team to ensure excellence in performance and motivation levels
  • Identify the areas of training and ensures to work with training function to get that completed
  • Responsible for performance evaluation of the team on regular basis
  • Train and deve...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Waste Management today.

    Submit Application