Team Lead, Customer Service VP - Asset and Wealth Management

**Description:**
As a Team Lead in Customer Service in our Asset and Wealth Management division, you will oversee a team of customer service professionals, ensuring the delivery of exceptional service to our clients. You will act as a primary escalation point, coach and mentor team members, and drive operational excellence. Your leadership will support both clients and your team in their financial journeys, fostering a collaborative and high-performing environment.
**Job Responsibilities:**

+ Lead, coach, and develop a team of Customer Service Analysts to deliver outstanding service to Wealth Management clients.
+ Serve as the primary escalation point for complex client queries and challenging conversations, including complaints.
+ Monitor team performance, provide feedback, and implement training to enhance customer service and product knowledge.
+ Foster a client-focused culture, ensuring all interactions via phone and email are handled professionally and ...