Job Description

Our team in Langley currently has an opening for a Team Lead Customer Service  

YOUR ROLE & RESPONSIBILITIES

Job Summary:

The Customer Service Team Lead is responsible to service our customers by leading their team ensuring customer excellence. The Customer Service Team Lead will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region. Successful Customer Service Team Leads can expect to follow a career path leading to other roles.

Job Description: 

  • Develop and drive Customer Service Excellence 
  • Participate in and/or initiate ongoing process improvements related to the standardization, efficiency and effectiveness of customer service 
  • Assist Customer Service Managers in daily meetings including reviewing open orders, summary of statistics, credit blocks, lost opportunities,...

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