Job Description
Description
Job Summary: The Team Lead (Central Support Team) is expected to support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Roles and Responsibilities:
· Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives
· Liaise between field executives/sellers and various internal...
Job Summary: The Team Lead (Central Support Team) is expected to support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Roles and Responsibilities:
· Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives
· Liaise between field executives/sellers and various internal...
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