Team Lead - Claims Service

Team Lead – Claims Operations (Supporting Hong Kong)

We are seeking an experienced and motivated individual to support the management of our Hong Kong Claims Operations team. The role is responsible for overseeing day‑to‑day operational activities, ensuring service delivery standards are achieved, supporting stakeholder engagement, and developing a high‑performing team. The successful candidate will work closely with the Claims Operations Manager, Hong Kong stakeholders, and regional teams to deliver operational excellence and support the continued growth of the Claims Centre of Excellence.

Key Responsibilities

• Support the Manager in overseeing the day‑to‑day operations of the Hong Kong WIRM® (Worker Injury Risk Management) Claims Operations team.
• Monitor team productivity, quality, turnaround times, and service level performance to ensure operational targets are achieved.
• Coordinate workload allocation and resource planning t...