Job Description
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Team Lead to join our team in Chennai.
We are seeking a dynamic and experienced Team Lead to join our Client Experience division in Chennai. This role is pivotal in overseeing the locally based service team within Professional Services, ensuring best practices are followed and high-quality service is consistently delivered to our clients.
Your Key Responsibilities As a Team Lead Will Include
We are seeking a dynamic and experienced Team Lead to join our Client Experience division in Chennai. This role is pivotal in overseeing the locally based service team within Professional Services, ensuring best practices are followed and high-quality service is consistently delivered to our clients.
Your Key Responsibilities As a Team Lead Will Include
- Lead daily operations and coordinate team workload.
- Conduct performance reviews and support team development.
- Monitor metrics and resolve team or client issues.
- Collaborate on process improvements and documentation.
- Handle client escalations and ensure service quality.
- Align team eff...
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