Job Description
Job Title: Team Leader – E-Commerce Process
Location: Bangalore
Salary: Up to ₹4.5 LPA
Shift: Day Shift
Working Days: 6 Days a Week
Joining: Immediate Joiners Preferred
Job Summary
We are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader , with strong knowledge of KPI/KRI management, people management, and operational excellence .
Key Responsibilities
Manage a team of Customer Support Executives and ensure daily operational targets are achieved.
Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence.
Track and mitigate KRIs to ensure business continuity and operational efficiency.
Conduct regular team huddles, coaching sessions, and performance reviews.
Develop action plans to improve team performance and customer exp...
Location: Bangalore
Salary: Up to ₹4.5 LPA
Shift: Day Shift
Working Days: 6 Days a Week
Joining: Immediate Joiners Preferred
Job Summary
We are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader , with strong knowledge of KPI/KRI management, people management, and operational excellence .
Key Responsibilities
Manage a team of Customer Support Executives and ensure daily operational targets are achieved.
Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence.
Track and mitigate KRIs to ensure business continuity and operational efficiency.
Conduct regular team huddles, coaching sessions, and performance reviews.
Develop action plans to improve team performance and customer exp...
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