Job Description

Team Head, Sales Health Check and Quality Assurance, CAOR, COO, Consumer Banking Group-(WD77359)

Sales Health Check and Quality Assurance Team Head

JD:

  • Develop and maintain Standard Operating Procedures (SOPs) to ensure compliance with regional policies and local regulations.
  • Perform gap analyses for new or revised internal and external policies and regulations related to sales surveillance.
  • Drive enhancements to sales monitoring reports and control points/mechanisms by working closely with stakeholders.
  • Guide and lead team members in performing sales health checks and sales surveillance reviews for end-to-end investment and insurance sales processes.
  • Prepare training materials and arrange training sessions for team members.
  • Provide briefings and training to team members and frontline users on sales health check and sales surveillance-related tasks, and on risk control concepts
  • Sales mis-conduct case investiga...

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