Job Description

About BDO


BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Team Head is responsible in manageing the Customer Contact Center's operational requirements to ensure its readiness to serve BDO customers prior to the implementation of any new product or service.

Key Responsibilities

  • Monitor, track and forecast work volumes to ensure the unit is well capacitized

  • Build and maintain strong partnerships with Product/System Owners, and Contact Center Units to successfully plan, organize, and monitor completion of all business projects within agreed timelines

  • Accurate and timely release of relevant documentation for Contact Center use (ie. PPC, Se...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to BDO Life today.

    Submit Application