Team Coach

Overview

We are currently seeking C1-level external candidates with Dubai-based experience who can thrive in a fast-paced, performance-driven operations environment of BPO.

Responsibilities

This role is ideal for professionals with a strong operational foundation, data-driven mindset, and the ability to work cross-functionally to drive continuous improvement.Key ResponsibilitiesMonitor and optimize operational KPIs including CSAT, QA, AHT, Productivity, and SLAsDrive process improvements through data analysis and performance insightsPrepare and present operational reports using MS Excel and PowerPointCollaborate closely with internal teams (QA, Training, HR, Compliance) to ensure alignment and efficiencyCoordinate with external stakeholders to support operational goalsSupport leadership in decision-making through accurate reporting and analysi

Qualifications

Key RequirementsBachelor's Degree (mandatory)Minimum 1 year of experience...