Job Description
- Lead and engage the team by communicating the company's vision, purpose, core values, and policies while fostering a culture of ownership, professionalism, and accountability.
- Manage team performance by monitoring productivity, maintaining performance reports, ensuring schedule adherence, and driving the achievement of quality and operational targets.
- Develop and coach employees through regular feedback, training, goal setting, recognition, and motivation to enhance individual and team performance.
- Handle employee relations by addressing concerns, resolving conflicts and grievances, and promoting a positive, collaborative work environment.
- Deliver exceptional customer service by ensuring high-quality customer interactions, handling escalations, and achieving predefined quality and customer satisfaction standards.
- Maintain strong product and process knowledge including products, services, FAQs, systems, and customer requirements to...
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