Job Description
Make a significant impact on customer satisfaction as a Customer Experience Manager with TD Canada Trust in Sudbury, Ontario. Provide dynamic leadership to elevate service quality.
As part of a full-time managerial team, you will mentor staff and ensure a seamless customer experience. Your role involves overseeing daily operations while maintaining regulatory standards. Utilize your coaching skills to foster a high-performance team atmosphere dedicated to problem resolution and customer engagement.
Key Responsibilities:
• Manage customer service team with a focus on mentorship
• Maintain compliance with banking regulations and policies
• Collaborate with internal partners for comprehensive service
• Encourage effective resolution of customer issues
• Monitor team performance and operational efficiency
Requirements:
• Extensive experience in customer service roles
• Strong leadership and team mentorship capabilities
• Excellent interpersonal and communic...
As part of a full-time managerial team, you will mentor staff and ensure a seamless customer experience. Your role involves overseeing daily operations while maintaining regulatory standards. Utilize your coaching skills to foster a high-performance team atmosphere dedicated to problem resolution and customer engagement.
Key Responsibilities:
• Manage customer service team with a focus on mentorship
• Maintain compliance with banking regulations and policies
• Collaborate with internal partners for comprehensive service
• Encourage effective resolution of customer issues
• Monitor team performance and operational efficiency
Requirements:
• Extensive experience in customer service roles
• Strong leadership and team mentorship capabilities
• Excellent interpersonal and communic...
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