T1 Support Agent

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

Job Description

• RMAs: creation, oversee, manage returns and confirm fault validity
• Direct consumer and customer support via telephone and email where required, including entering data onto various Navigation IT systems
• Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering
• Work constructively with regional Service, Product Management and R&D teams to resolve issues
• Deliver both theory and practical classroom training for Customers
• Monitor and compose ...