Job Description

We’re looking for a passionate Systems Support to add value to our Supply Chain Technology team!

This role is based in our Johannesburg Distribution Centre 

  • Ensure the timeous and effective response to second line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
  • Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
  • Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams .
  • Ensure incidents are resolved as per SLA agreement
  • Ensure Access and Master data to all applications are managed accurately .
  • Proactively review all environments to ensure the mitigation of risks .
  • Build a sustainable working relationship with customers to ensure...

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