Systems Support Engineer

Role Description: The Systems Support Engineer is a key part of the companys service framework providing end to end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive and record all calls from the companies customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation Assist with customer onboarding projects and migrations Monitor and escalate Tickets according to the customers SLA Keep users informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve efficiency, processes, documentation, and automation. Technical Skills : Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive. Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus. Good working knowledge of networks, routing & switching...