Job Description
Major Incident Management
+ Establish and communicate definition of a Critical Incident for the Client and the associated Major Incident Management procedure
+ Clearly defined/bounded parameters for what constitutes a Major Incident
+ Maintenance of Distribution/Paging lists for bridge call notification
+ Establish and communicate notification timelines (initial/subsequent/final/post-mortem)
+ Approve criteria for Major Incident Management support requirements, including equipment and Services to be covered, Priority Levels, definitions and characteristics, Incident classification and prioritization schema, and escalation requirements.
+ Establish and communicate Major Incident Management details as follows:
+ Identify the Incident/Service disruption and impact
+ Classify the incident.
+ Notification/Escalation to Stakeholders/Senior Management.
+ Incident Command and Co-ordina...
+ Establish and communicate definition of a Critical Incident for the Client and the associated Major Incident Management procedure
+ Clearly defined/bounded parameters for what constitutes a Major Incident
+ Maintenance of Distribution/Paging lists for bridge call notification
+ Establish and communicate notification timelines (initial/subsequent/final/post-mortem)
+ Approve criteria for Major Incident Management support requirements, including equipment and Services to be covered, Priority Levels, definitions and characteristics, Incident classification and prioritization schema, and escalation requirements.
+ Establish and communicate Major Incident Management details as follows:
+ Identify the Incident/Service disruption and impact
+ Classify the incident.
+ Notification/Escalation to Stakeholders/Senior Management.
+ Incident Command and Co-ordina...
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