Systems Engineer

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up. Relocation package will be offered to passers living outside of Cebu and is willing to move to Cebu city.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Monitor escalated service tickets, ensuring timely escalation and resolution
• Managing diverse computing environments across a variety of business clients
• Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
• Perform rapid analysis of workstation/server incidents to determine root causes
• Provide consulting to clients on certain applications, bes...