Job Description
Core Responsibilities
Own end-to-end configuration and administration of the ticketing system, including workflows, routing rules, categories, and permissions.
Troubleshoot system issues, manage incidents, and coordinate fixes with internal teams or external vendors.
Design, build, and maintain automation workflows using tools such as Zapier, Make, HubSpot, Lark, Jira, or similar platforms.
Manage and optimize integrations between internal systems and third-party tools.
Support system upgrades, enhancements, and new tool implementations.
Collaborate with Process Analysts to build dashboards, reporting pipelines, and performance tracking solutions.
Continuously identify opportunities to reduce manual work and improve operational efficiency through automation.
Ensure system reliability, scalability, and adherence to best practices.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries <...
Own end-to-end configuration and administration of the ticketing system, including workflows, routing rules, categories, and permissions.
Troubleshoot system issues, manage incidents, and coordinate fixes with internal teams or external vendors.
Design, build, and maintain automation workflows using tools such as Zapier, Make, HubSpot, Lark, Jira, or similar platforms.
Manage and optimize integrations between internal systems and third-party tools.
Support system upgrades, enhancements, and new tool implementations.
Collaborate with Process Analysts to build dashboards, reporting pipelines, and performance tracking solutions.
Continuously identify opportunities to reduce manual work and improve operational efficiency through automation.
Ensure system reliability, scalability, and adherence to best practices.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries <...
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