Systems Analyst

Job Description Summary

Reporting to the Manager, Technical Support, system analysts act as the first point of contact for all technical and support-related queries from property managers and residents. Their role is determining the root cause of the technical issue and working with adjacent teams to provide timely, long-term solutions for technical issues. They will be held accountable for ticket times, and customer satisfaction in their KPIs and performance.

Technical Support

• Act as the first point of contact for technical issues related to CCTV, HVAC, Intercom, Access Control or our internal Apps and work to resolve them efficiently.
• Troubleshoot software, hardware, and network problems, escalating more complex issues when necessary.
• Assist customers or internal teams in resolving technical issues via phone, email, or live chat. Provide clear and concise instructions to guide users through troubleshooting steps.
• T...