Job Description

We invite a responsible and eager‑to‑learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure.

Key Responsibilities

  • Provide technical support for client applications, including incident response, troubleshooting, and escalation when required.
  • Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data.
  • Monitor system health and performance using DataDog and LogicMonitor.
  • Configure and maintain DataDog monitors, dashboards, and alerts.
  • Suggest improvements to application performance and reliability based on analysis.
  • Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions.

Qualifications

  • 2+ years of experience in IT support and incident management.
  • Hands‑on experience troubleshooting hardwar...

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