Systems Analyst - IT Roadside Product

Position Details

What You Will Do
⦁ Provide Level 2 and Level 3 application and systems support for our Roadside application and its integration points.
⦁ Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
⦁ Test and deploy new enhancements as requested by the business and vendors
⦁ Create and update documentation for new and existing processes or procedures
⦁ Perform ongoing system maintenance and monitoring in adherence to service level agreements
⦁ Collaborate effectively with business users and IT teams
⦁ Work independently, continuously learning and exploring new technologies
⦁ Identify and implement solutions to improve operational efficiency
⦁ Ensure escalation procedures are followed and document all exceptions within your authority
⦁ Coordinate with external vendors to maintain system integrations

Who You Are
⦁ Post-secondary educ...