Job Description

IC5 – Senior Principal Support Leader (Database)

Organization: Oracle Customer Support Services (CSS)
Role Type: Individual Contributor (Senior Technical Leadership Track)

Role Summary


IC5 is a senior technical authority role responsible for resolving complex, mission-critical database issues for strategic customers. This level operates as a deep subject matter expert (SME), leads high-severity escalations, influences architecture discussions, and mentors lower-level engineers (IC2–IC4).


This is not a managerial role but carries strong technical leadership expectations.

Key Responsibilities


1. Advanced Technical Support

  • Own resolution of Sev1 / business-critical database incidents.
  • Diagnose and resolve complex issues involving: Oracle RDBMS internals RAC, Data Guard, ASM Performance tuning (AWR/ASH analysis) Backup & recovery (RMAN) Exadata environments (if applica...

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