Job Description

IC5 – Senior Principal Support Leader (Database)

Organization:  Oracle Customer Support Services (CSS)
Role Type:  Individual Contributor (Senior Technical Leadership Track)

Role Summary

IC5 is a senior technical authority role  responsible for resolving complex, mission-critical database issues for strategic customers. This level operates as a deep subject matter expert (SME), leads high-severity escalations, influences architecture discussions, and mentors lower-level engineers (IC2–IC4).

This is not a managerial role but carries strong technical leadership expectations.

Key Responsibilities

1. Advanced Technical Support

  • Own resolution of Sev1 / business-critical database incidents.
  • Diagnose and resolve complex issues involving: Oracle RDBMS internals RAC, Data Guard, ASM Performance tuning (AWR/ASH analysis) Backup & recovery (RMAN) Exadata environments (if a...

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