Job Description

Job Role: Systems Administrator/Operations Support Specialist - Intermediate

Location: Toronto, ON / Onsite

Position Type: Contract Role

Start Date:

End Date:

Days Onsite: 5 days

Ideal Candidate Rate: CAD 55-60/Hr (Depending on experience)

Must Have

  • Identify and provide solutions to complex application development problems.
  • Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (secondary), and NICE workforce management applications.
  • Ability to acquire knowledge of program area, IT systems, and business environment.
  • Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented.
  • Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

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