Job Description


Systems Administrator/Operations Support Specialist Intermediate


Duration: 247 Business Days plus 247 Business days extension.


Location: Toronto, ON (Onsite)





Deliverables:


  1. 24/7/365 Monitoring and Support of

  2. Systems and subsystems to ensure availability as per defined SLAs, by taking prompt and necessary actions or escalating to technical support as needed. These services include critical, essential, time-sensitive, public-facing applications, websites, systems, and subsystems hosted in OPS Guelph data centres.

  3. Incident Management and Escalation

  4. Rapid identification, analysis, and resolution of production issues. Timely escalation to technical support teams, clients, and management to minimize service disruptions.

  5. Operational Coverage for Mission-Critical Systems

  6. Maintain availability and performance ...

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